Privacy Policy

 

Introduction

Neura (a Chorus New Zealand Limited (Chorus) and National Narrowband Network Communications Pty Ltd (NNNCo) partnership) (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) and the Telecommunications Information Privacy Code 2020 (the Code) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act or the Code.  If you wish to seek further information on the Act or the Code, see www.privacy.org.nz. 

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy. 

This policy was last updated on 20 August 2024.

Who we collect your personal information from

We collect personal information about you from:

• you, when you provide that personal information to us, including via our website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available.  

If possible, we will collect personal information from you directly.  

How we use your personal information

We will use your personal information:  

• to verify your identity
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose) 
• to improve the services and products that we provide to you
• to undertake credit checks of you (if necessary)
• to bill you and to collect money that you owe us
• to respond to communications from you, including a complaint
• to conduct research and statistical analysis (on an anonymised basis)
• to protect and/or enforce our legal rights and interests, including defending any claim
• enable us to run any competition you have entered
• when you apply for employment or contracting opportunities, including personal information related to potential employment or as a contractor (for example, resumes, third party reference checks, bank details, certain health information etc). We may also conduct pre-employment checks on potential employees or contractors
• for any other purpose authorised by you, the Act, or the Code.

Disclosing your personal information

We may disclose your personal information to:

• another company within the Chorus or NNNCo group companies
• any business that supports our services and products (including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products), or supports us marketing or promoting our services to you (using carefully selected third parties, such as marketing partners, Facebook or Google, or other trusted organisations).  We carefully select such parties, and require them to protect your information
• a credit reference agency for the purpose of credit checking you
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
  any other person authorised by the Act, the Code or another law (e.g. a law enforcement agency) 
  enhance the information we hold about you.  We use carefully selected third parties who provide us information, such as loyalty program partners, marketing partners, or other trusted organisations.  This supports us to personalise, market or promote our products and services (which may include jointly promoting services with trusted third parties) to you, or to better validate your person
• any other person authorised by you.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.  

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act or the Code, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [email protected].  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

Cookies

We use cookies (an identifier that we transfer to your computer so that we can recognise your browser), and similar tracking technologies.  We use these tools to monitor your use of the website to give us insights as to how you use our website, and so we can make content and advertisements more relevant to you.  We also use these tools to know if you have opened an email we have sent you.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.  

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at [email protected].